Privacy Policy, Customer Care, T&C's, Cookie Policy & other questions answered. 

Data Policy: Hills & West has updated its Privacy Policy and Terms of Use, effective May 25, 2018. These changes were made in preparation for the EU’s new data privacy law, the General Data Protection Regulation (GDPR).

Hills & West are dedicated to making your life easier and worry-free. We would like to reaffirm our commitment to safeguarding the personal data of our customers, contacts, and anyone who visits our website or website affiliates.

We will continue to refine and improve our policy and practice tools to the highest standard as our brand continues to grow. To ensure the responsible collection, use, transfer, disclosure, and management of your information. 

By continuing to use Hills & West on or after May 25, 2018, you acknowledge our updated Privacy Policy and agree to our updated Terms of Use.

If you have any additional questions don’t hesitate to email us aisha [@] or give us a call +61-415-166-673

If you change your mind and no longer wish to receive our emails, you can opt-out any time by contacting us directly at hello [@]

Returns Policy: We don't actually have a return policy for purchases made at Hills & West. We handle returns on a case-by-case basis with the ultimate objective of satisfying the customer, you. We stand behind our goods and want you to be satisfied with them. We'll always do our best to take care of your needs —our philosophy is to deal with them fairly and reasonably; we hope you will be fair and reasonable with us as well.

Shipping: All Hills & West shipping is free for all Australian orders and a fee, calculated on weight and destination, for all orders outside Australia. This is currently a standard for $40 flat and then additional for each additional item.

Orders will be processed and dispatched within three to five business days. This will be subject to payment clearance and stock availability.

Hills & West uses different courier services to deliver your bags and accessories. To make sure your order safely reaches you, a signature is required upon delivery. Please note: All PO BOX addresses are delivered by Australia Post. This may be delivered outside the five day window.

You will receive an email from us confirming your order.

If you enter an incorrect address during checkout, Hills & West is not liable for any delay or if the item does not arrive to you. Where an incorrect address is entered, parcels are usually returned to sender. We will make every effort upon the parcel being returned to us to re-label and re-dispatch however Hills & West cannot be accountable for any delays which are incurred during the transit/delivery period. Please note there will be an added delivery charge to resend your item(s) to the correct address.

In the event that you want to change your shipping address after placing an ordering, we will be unable to redirect your order once it has been dispatched. Contact aisha [@] if you require redirection before your item/s are dispatched.

Orders are subject to stock availability. If items ordered through our online store are no longer available, or in the event we are unable to fulfill your order, Hills & West will notify you within 3 business days to arrange a full refund, exchange or let you know of the next production run.

Delivery timeframes: Australian Metropolitan Areas: 3-5 Business Days

Outside Australian Metropolitan Areas: 3-10 Business Days

Outside Australia: Varied dependent on destination.

NOTE: Hills & West operates Monday to Friday except for Australian Public Holidays. Delivery times are provided as guidelines only. Orders outside Australia may be delayed if held up in Customs. 

Product display online: We have made every effort to display product as accurately as possible, however as screen displays vary, we cannot guarantee that the display of any colour will be completely accurate. 

Quality: All items are quality checked before they are dispatched to you.

If you receive an item that is not in good condition, please contact us immediately by email on aisha [@]

Taxes & Duty for Orders Outside Australia: Currently Hills & West ships in Australia only. If you are from outside Australia, please email and we can discuss the most cost effective shipping options for you.

Product prices displayed are exclusive of all taxes and duties for countries outside Australia. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.

Please note customs or import duties are charged once parcels reach their destination (delivery) country. The recipient of the parcel must pay these charges. As customs policies and import duties vary widely from country to country, we have no control over these charges and cannot confirm what the cost would be. To reduce delay of your purchase, please check with your local customs department to ascertain what these fees may be and how you would need to pay for them before placing an order.

Payment & Security: Hills & West offers Stripe, through our website, as our secure online payment option. To pay using Stripe, select the Credit Card option at check out and complete the forms required. Secure external payment providers manage STRIPE.

Hills & West will never hold your Credit or Debit card information.

To place an order online with Hills & West you will require a Credit or Debit card. We accept Visa and Mastercard. Electronic transfers are available on request.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you are not over the age 18 years old.

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion.

Promotional Codes: Promotional codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotional code or offers, and must be redeemed by the date published, if provided. 

Currency: Please note that all transactions made through will be made in Australian Dollars. Your financial institution may charge a fee for a transactions made outside Australia.

The currency converter provided on this site is only a guide based on present global exchange rates. If you are paying for your order through a financial institution outside Australia, you may be charged a different rate. If you are unsure, please check with your financial institution before proceeding with the order. For more information on the security of your payment details through STRIPE, click on this link.         

Cookie Policy

Following describes our cookies policy for If you do not accept this Cookie Policy please do not use this site.

What are cookies? For almost any modern website to work properly, it needs to collect certain basic information on its users. To do this, a site will create files known as cookies – which are small text files – on its users’ computers. These cookies are designed to allow the website to recognise its users on subsequent visits, or to authorise other designated websites to recognise these users for a particular purpose.

Cookies do a lot of different jobs which make your experience of the Internet much smoother and more interactive. For instance, they are used to remember your preferences on sites you visit often, to remember your user ID and the contents of your shopping baskets, and to help you navigate between pages more efficiently. They also help ensure that the advertisements that you see online are more relevant to you and your interests. Much, though not all, of the data that they collect is anonymous, though some of it is designed to detect browsing patterns and approximate geographical location to improve user experience. Information collected by cookies is not personally identifiable.

How we use cookies: We collect a number of cookies from our users for various reasons, one being to track our own performance, however the most important reason is to let us serve you content tailored to your specifications, hopefully improving your overall experience of the site. Amongst other things, the cookies we use allow users to register to make comments, allow us to calculate how many visitors we have - anonymously, of course - and how long they stay on our site.

We believe that your experience of the site would be adversely affected if you opted out of the cookies we use. By not allowing cookies, collecting anonymous data, this stops us from being able to learn what people like or don't like about our Website so that we can make it better.

How do you control your cookies: You should be aware that any preferences will be lost if you delete cookies and many websites will not work properly or you will lose some functionality. We do not recommend turning cookies off when using our Website for these reasons.

Most browsers accept cookies automatically, but you can alter the settings of your browser to erase cookies or prevent automatic acceptance if you prefer. Generally you have the option to see what cookies you’ve got and delete them individually, block third party cookies or cookies from particular sites, accept all cookies, to be notified when a cookie is issued or reject all cookies. Visit the ‘options’ or ‘preferences’ menu on your browser to change settings, and check the following links for more browser-specific information.

Cookie settings in Internet Explorer
Cookie settings in Firefox
Cookie settings in Chrome
Cookie settings in Safari

However if you still want to switch off third-party advertising cookies, you can turn do this by visiting the Internet Advertising Bureau’s consumer advice site,  This will give you a list of all cookies that are currently set on your device and how to opt out of each of them.  

Our partners policies

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User agreement: By continuing to use our site, you agree to the placement of cookies on your device. If you choose not to receive our cookies, we cannot guarantee that your experience will be as fulfilling as it would otherwise be. For instance, the site won’t be able to recognise your commenter ID, meaning that you won’t be able to leave comments.

If you have any additional questions don’t hesitate to email us aisha [@] or give us a call +61-415-166-673